youbet Privacy Policy

This Privacy Policy ("Policy") describes how youbet ("we", "us", "our", "the Company") collects, processes, stores, and shares personal data belonging to registered players and visitors of youbet.ws (the "Platform"). It applies to all Pakistan-based accounts and to any individual who accesses the Platform regardless of the device used.

youbet is committed to handling your personal information with integrity, transparency, and in accordance with applicable data protection principles. By registering a youbet account, depositing funds, placing a bet, or simply browsing youbet.ws, you acknowledge that you have read this Policy and understand how your data will be processed.

If you have any questions about this Policy or about how youbet handles your personal data, please contact our support team at any time via live chat on youbet.ws or by writing to [email protected]. All enquiries are handled in English.

youbet collects personal data in three ways: directly from you when you register or interact with the Platform; automatically as you browse and use youbet.ws; and, in limited cases, from trusted third-party sources for identity verification purposes.

youbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is required in the context of responsible gaming assessments (e.g., self-identified gambling problems shared voluntarily through our support channels).

youbet processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your youbet account, including processing youbet login requests, password resets, and account settings updates.
• Identity verification (KYC): Confirming your identity, age (18+ verification), and Pakistan residency in accordance with our anti-money laundering and responsible gaming obligations.
• Payment processing: Processing PKR deposits and withdrawals via Easypaisa, JazzCash, bank transfers, and other supported methods. Detecting and preventing fraudulent transactions.
• Service delivery: Making our sports betting markets (La Liga, cricket, HBL PSL, and more), live casino games, Jackpot Slots, Sic Bo, and Cockfighting markets available to you on the Platform.
• Customer support: Responding to your enquiries, resolving account disputes, and handling responsible gaming requests such as deposit limits and self-exclusion.
• Security and fraud prevention: Monitoring Platform activity to detect cheating, collusion, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Legal compliance: Meeting our obligations under applicable anti-money laundering regulations, data retention requirements, and any lawful requests from competent authorities.
• Marketing (with consent only): Sending you information about youbet promotions, new games, and platform features where you have explicitly opted in to receive such communications.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the youbet betting interface, game selection, payment flows, and customer experience for all Pakistan players.

youbet processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the youbet Terms & Conditions, including account creation, payment processing, and bet settlement.
• Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification (KYC/AML) and record-keeping obligations.
• Legitimate interests: Processing necessary for youbet's legitimate business interests, such as fraud detection, security monitoring, and Platform improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, optional personalisation features, and non-essential cookies, which we undertake only where you have given explicit, freely-withdrawable consent.

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To withdraw consent, update your preferences in your youbet account settings or contact [email protected].

youbet does not sell your personal data. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, Raast, SadaPay, and cryptocurrency gateway providers (for USDT TRC20/BEP20 transactions) receive transaction data necessary to execute and verify your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers receive your identity documents (CNIC, passport) to verify your age and identity on youbet's behalf. These providers are contractually bound to process your data only for verification purposes.
• Game studios and live casino operators: Licensed game studios operating the casino, live dealer, Jackpot Slots, and Cockfighting titles on youbet receive pseudonymised player session data required to deliver the game experience.
• IT and security providers: Cloud hosting, cybersecurity, and fraud detection partners who support the technical infrastructure of youbet.ws. All such partners are bound by data processing agreements that restrict their use of your data to the defined service scope.
• Regulatory and law enforcement authorities: youbet will disclose personal data to competent authorities where required by applicable law, a valid legal order, or where disclosure is necessary to protect the safety of users or prevent financial crime.
• Responsible gaming organisations: Where you request self-exclusion or referral to external support services, we may share limited data with recognised responsible gaming bodies to honour your self-exclusion request across platforms.

youbet.ws uses cookies and similar tracking technologies to make the Platform work correctly, remember your preferences, detect fraud, and — where you have consented — provide personalised content and measure the performance of marketing campaigns.

• Strictly necessary cookies: Required for youbet login sessions, account security, and core Platform functionality. These cannot be disabled without breaking the Platform.
• Functional cookies: Remember your language preference, display settings, and recently viewed sports markets or casino games to make returning to youbet.ws more convenient.
• Analytics cookies: Collect anonymised data on how pages of youbet.ws are used (page views, session duration, error rates) to help us improve the Platform. Activated only with your consent.
• Marketing cookies: Used to measure the effectiveness of youbet promotional campaigns and to avoid showing you the same advertisement repeatedly. Activated only with your explicit consent.

You can manage your cookie preferences at any time via the cookie settings panel on youbet.ws. Withdrawing consent for non-essential cookies will not affect your ability to place bets, make PKR deposits, or access your account. Most mobile browsers also allow you to control cookie behaviour via their built-in privacy settings.

youbet retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Our general data retention framework is as follows:

• Active account data: Retained for the lifetime of your youbet account and for a period of 5 years following account closure, to meet anti-money laundering record-keeping requirements.
• Transaction and betting records: PKR deposit/withdrawal records and bet history are retained for a minimum of 5 years after the date of the transaction, in line with financial record-keeping obligations.
• KYC and identity documents: Retained for the period required by applicable AML/KYC regulations, typically 5 years from the end of the business relationship.
• Customer support communications: Live chat transcripts and email correspondence retained for 3 years to enable dispute resolution and quality assurance.
• Marketing data: Retained until you withdraw consent or request deletion, whichever is earlier.
• Technical/log data: Server logs and security monitoring data retained for up to 12 months and then purged or anonymised.

When data is no longer required for any lawful purpose, youbet securely deletes or anonymises it using industry-standard data destruction procedures.

As a youbet player based in Pakistan, you have the following rights in relation to your personal data held by youbet. To exercise any of these rights, please contact us at [email protected] or via live chat on youbet.ws. youbet will respond within 30 days of receiving a verifiable request.

Please note that certain rights may be limited where youbet is required to retain or process data to comply with legal obligations (such as AML/KYC requirements), or to exercise or defend legal claims. In such cases, youbet will explain the limitation clearly in its response to your request.

youbet implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security programme includes the following measures:

• Transport encryption: All data in transit between your browser or mobile device and youbet.ws is encrypted using TLS 1.2 or higher with 256-bit AES encryption.
• Data-at-rest encryption: Sensitive fields in our databases (including CNIC references, payment method identifiers, and password hashes) are encrypted at rest using industry-standard algorithms.
• Access controls: youbet staff access to production systems and player data is governed by role-based access controls and the principle of least privilege. All privileged access is logged and audited.
• Two-factor authentication: youbet encourages all players to enable two-factor authentication (2FA) on their accounts. youbet internal systems require 2FA for all staff with access to player data.
• Penetration testing: youbet commissions regular independent security assessments and penetration tests of the Platform to identify and remediate vulnerabilities before they can be exploited.
• Incident response: youbet maintains a documented data breach response procedure. In the event of a breach affecting your personal data, youbet will notify affected players and relevant authorities in accordance with applicable requirements.

While youbet takes all reasonable precautions, no system is completely immune to security threats. You can help protect your account by using a strong, unique password for your youbet login, enabling 2FA, and not sharing your credentials with anyone.

youbet is strictly an 18+ platform. The Platform is not directed at, and youbet does not knowingly collect personal data from, individuals under the age of 18. Registering a youbet account as a minor is a violation of our Terms & Conditions.

If youbelieve a person under 18 has registered a youbet account or provided personal data to youbet, please notify us immediately at [email protected]. Upon confirmation, youbet will promptly close the account, void all associated activity, and securely delete the minor's personal data from our systems.

youbet may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify registered Pakistan players by email and by posting a prominent notice on youbet.ws upon your next youbet login.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically so you remain informed about how youbet protects your personal information.

Your continued use of the youbet Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any change, you may close your account and request deletion of your personal data by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how youbet processes your personal data, please reach out to our dedicated support team using any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on youbet.ws — the fastest way to reach us
• Telegram: @youbet_official

youbet aims to respond to all privacy-related enquiries within 5 business days and to fulfil verified data rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

For responsible gaming support, deposit limit requests, or self-exclusion enquiries, please visit our Responsible Gaming page or contact live chat support, which is staffed around the clock to assist all Pakistan players.